Recently we received some complaints regarding excessive spamming and asking for items in the in game chat. Therefore, we would like to take this opportunity to reiterate how best to deal with these problems and how to help us, so that we can work on the problem cases together as quickly as possible.
If a player in public in-game chat is intrusively asking for game objects, or spamming otherwise, please use the option to report the player on the "Report Misconduct" feature by left-clicking on the player name and selecting Report Misconduct.
We will then get in touch and can deal with these cases. Please do not feed trolls and do not let them provoke you.
If the player does not stop harassing you, you can add him to the blacklist.
If someone is spamming in private in-game chat, please take additional screenshots and send them to email@example.com
Please refrain from writing to the administrators or moderators via in-game chat or the forum regarding individual complaints.
Also we would like to ask you not to open topics in the forum for specific and individual cases; especially it is not allowed to denounce individuals publicly (e.g. forum).
Please also refrain from discussing individual complaints and the corresponding penalties in public or with other players. You can be absolutely sure that we handle every complaint and that we act as promptly as possible.
Basically, we are convinced that every user deserves a second chance. In some cases, an admonitory word - or a stay on the penalty lake - helps more than the immediate ban hammer.
So if a user begs for items a second time, it does not mean that he did not receive the appropriate response from us after the first time. Some users may want to take advantage of this philosophy - but we also have an answer for that.