If you are unable to connect to the game or experience exceptionally high latencies or repeated disconnects during the game, please try the following steps to solve the problem:
At first please check the forum for announcements before completing the following steps.
If the service is not available, try again later. If you do not find any official messages, continue troubleshooting.
If that does not help, please follow these steps:
Reset your network devices to ensure that a memory overflow is not the reason for your problems.
Renew your IP-address and clear the DNS-Cache of your system to resolve network problems.
Update the driver of your system components to avoid compatibility problems.
If you use a WLAN connection, optimize your connection or use a LAN cable to exclude connection problems.
Stop running programs in the background to resolve potential conflicts.
An outdated operating system can cause connection losses. Update it please.
Problems with the network card which is responsible for your internet connection often lead to connection errors.
Check the settings of your network adapter.
Disable all proxy server that could interfere with the login module.
Temporarily disable or uninstall all security programs, because they could identify our login window as a potential security risk by mistake.
An old version of the router and modem firmware, along with outdated NIC drivers, can cause problems if your network needs to handle complex game connections. The hardware manufacturer´s website usually provides firmware and drivers for download,as well as instructions on how to install them.