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BeomyrRF4

How to report a technical issue

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Dear community,

 

In order to solve your problems as fast as possible, we need a detailed description of your error/problem (What exactly happened, when, how often, what have you already done to find or fix the bug?) In all cases, we need log files from your last session.

 

First, please save the following tool ReportErrorV5.bat to your Rf4 folder and run it as administrator after you closed RF4 (or it crashed) and before you start the game again.

 

The tool takes up to 15 minutes, depending on your system, to collect all the necessary data.

 

Do not start the game while the tool is still running.

 

After the tool has finished collecting the information from your system, it will create a log file in an explorer window.

The log-file (i.E. OutputLog_Monster-Machine_20190426210623.txt) created by the tool and the log.txt should be send to support@rf4game.com.

 

In addition we need the Output_Log.txt and in case of a crash, everything that can be found in the crashes folder. In case of a crash, you will be guided directly to the files by a pop-up if you click on YES.

 

Spoiler

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You can find these files in

"C:\Users\<USERNAME>\AppData\LocalLow\Russian Fishing LLC\Russian Fishing 4\"

 

and they should look like this:

 

Spoiler

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In some cases, the AppData folder is hidden. To make it visible, in Windows 8 and 10 open „My files“, click on "View" at the top and check the box "Hidden elements"

Spoiler

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Windows 7

1.  Click the "Start" button, then Control Panel> Appearance and customization
2.  Select "Folder Options" and then the "View" tab.
3. In "Advanced Settings", select "Show hidden files, folders and drives", and then OK.

Now you can access the log files

Tight lines,
Your RF4-Team

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